faq
Every question we've heard — answered.
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About the Service
A monthly subscription for beauty businesses that bundles two
things. The first is branded video production. You film short clips at the salon between clients,
upload them through your portal, and we edit, brand, caption, and deliver finished videos every
month (anywhere from 10 to 300 depending on plan). On Pro and up, you also unlock AI brand
story videos and AI commercials, where no filming is required at all. The second is a complete
salon automation stack. Missed-call text-back, AI booking bots, review requests, voice reception,
deposits, CRM, the full operating system. You film. We produce. The automations run your
business in the background.
Both. That is the point. Every plan includes videos AND automations. Cheaper plans focus more on the basics; higher plans layer on deeper automations like the AI voice receptionist and multi-location setup.
We serve Canadian salons primarily. US salons are welcome. International salons are handled case-by-case - reach out and we will talk.
No. Every
automation has an ON/OFF toggle in your portal. If you do not want birthday offers firing, turn
them off. You are in control.
Pricing and Billing
New clients get 20% off months 1, 2, and 3 on every plan. At Month 4 your billing auto-reverts to full price. No manual action. No contracts. Cancel any time.
Yes - anytime. Changes take effect at your next billing cycle.
You can cancel anytime from inside your portal, no penalty and no
phone call. Your access continues through the end of the billing cycle you’re currently in (so if
you cancel on day 10 of a 30-day cycle, you keep using everything for the remaining 20 days). At
the end of that cycle, your portal access ends and your automations stop running. You keep every
video we delivered to you — they’re yours, downloadable, and yours to post anywhere forever.
Your contact list and CRM data stay exportable for 30 days after cancellation so nothing is lost in
the transition.
All major credit cards through secure checkout. All billing is in CAD.
No long-term contract. SalonGrid Studio is a month-to-month subscription. Cancel anytime before your next billing cycle from inside your portal.
Automations
A stack of beauty business workflows. Missed-call text-back, auto-review re-
quests, birthday offers, rebooking reminders, AI booking bots, voice receptionist, and more. Some
are included in every plan. Deeper automations unlock at Pro and above. See the Automations
page for the full breakdown.
No. We configure them for you during onboarding. Starter/Growth is self-serve forms. Pro+ gets a 30-min kickoff Zoom. Content Machine+ gets full white-glove setup.
Yes. Every automation has an ON/OFF toggle inside your portal under Settings > Automation & Features.
Nothing changes. Video counts stay as advertised (10/16/24/60/90/150/300). Automations are added on top of the video package - not a trade-off.
Three options - picked by you: (1) it books during the call, (2) it texts a booking link to the caller during or after the call, or (3) it transfers to a human if the request is complex.
Optional polish (one-line strengthening): Add a sentence linking to the Privacy Policy: >
Stored inside your branded SalonGrid Studio portal with industry-standard security and full en-
cryption at rest. We never share, sell, or look at your client data outside of what’s needed to run
your automations. See our Privacy Policy for full details on storage, retention, and your rights
under Quebec Law 25, GDPR, and CCPA
Videos and Production
Every video is produced through our template system, with the
creative direction guided by our team. T01 through T06 are edited frame-by-frame from clips
you upload, branded to match your salon, captioned, and delivered ready to post. T07 (AI brand
story videos) and T08 (AI commercials) are produced using generative video technology under
our direction, then reviewed, finished, and delivered by hand. The automation layer is for the business operations side (booking, CRM, follow-up, reviews). The creative side stays human-led,
even when AI tools are involved.
3-7 business days standard. 3-day priority applies on Content Machine and above.
Every video request comes with up to two rounds of revisions at no
extra charge. A revision means caption tweaks, music swaps, clip re-orders, brand color adjust-
ments, or anything else that gets the video closer to your vision. Major scope changes (different
angle, different topic, different footage) count as a new video request rather than a revision. Revi-
sions are turned around inside 3 business days. If you ever feel a video missed the mark entirely,
message your portal support and we make it right.
Yes. For every video request, you specify the angle and ingredients. For T07, we write the script; for T08, we generate the commercial from your prompt inputs.
Add-on video packs are available. Contact your portal support or account manager.
Onboarding and Setup
Starter/Growth: 3 business days. Pro/Social Growth: 5 business days. Content Machine/Viral Growth/Studio Domination: 7-10 business days with full white-glove setup.
No. We configure everything. Starter/Growth uses self-serve forms. Pro+ gets a guided Zoom.
You need active Instagram, TikTok, and Google Business accounts to connect. We help you set up anything missing at no extra cost during onboarding.
We help
you set one up during onboarding. A payments processor is required to run deposit automation
on Pro and above (the feature that protects your highest-ticket bookings from no-shows). We walk
you through the connection step-by-step.
A dedicated account manager is included only on the Studio
Domination plan ($5,997/mo). Every plan gets responsive support;
Pro and above adds a 30-minute kickoff call; Content Machine and
above adds white-glove multi-call onboarding.
Multi-Location and Scale
Viral Growth is built for 2-4 locations. Studio Domination is enterprise-grade for 5+ locations with a dedicated account manager.
No - dedicated account management is Studio Domination only. Pro+ gets the 30-min kickoff and shared support team.
Studio Domination adds enterprise CRM, cross-location reporting, dedicated account manager, extended white-glove onboarding, and 24hr priority support guarantee. It is built for salons running 5+ locations or doing full-city-domination content.
Portal and Access
Yes - fully responsive.
Yes. Unlimited team seats under one plan.
You retain access to delivered videos via export. Portal access ends at the next billing cycle.